Timing is critical when it comes to reinforcing the customer's decision. Hereâs a suggested timeline:
- Immediately After Purchase: Send a thank-you email with purchase confirmation and key benefits. - 1-2 Days Later: Follow up with a detailed email that includes usage tips, FAQs, and support information. - 1 Week Later: Share customer testimonials and additional resources to further validate the customer's decision. - 1 Month Later: Offer an exclusive discount or special offer to encourage repeat business.