What is PECR?
Privacy and Electronic Communications Regulations (PECR) is a UK regulation that governs electronic marketing and the use of cookies and similar technologies. It complements the General Data Protection Regulation (
GDPR) and the Data Protection Act, providing specific rules for businesses engaging in email marketing,
telemarketing, and the use of cookies.
How Does PECR Affect Email Marketing?
PECR places strict requirements on how businesses can use electronic communications for marketing purposes. This includes rules about obtaining
consent before sending marketing emails, and it applies to both B2B and B2C communications. Non-compliance can result in fines and damage to your business reputation.
What Constitutes Consent Under PECR?
Consent under PECR must be freely given, specific, informed, and unambiguous. This means you need clear opt-in methods where users actively agree to receive marketing emails. Pre-ticked boxes or passive forms of consent (such as inactivity) are not acceptable.
Can Businesses Send Marketing Emails to Existing Customers?
Yes, businesses can send marketing emails to existing customers under the "soft opt-in" rule. This applies if the customer’s details were obtained during a sale or negotiation for a sale, and if the marketing is for similar products or services. However, customers must be given a straightforward way to opt-out at the time their data was collected and in every subsequent communication.
What Information Must Be Included in Marketing Emails?
Marketing emails must clearly identify the sender and include the sender’s valid postal address. Additionally, they must offer a simple method for recipients to
unsubscribe. This ensures transparency and provides recipients with control over the communications they receive.
What Are the Penalties for Non-Compliance?
Non-compliance with PECR can lead to significant fines imposed by the Information Commissioner’s Office (
ICO). Penalties can reach up to £500,000 for serious breaches. Beyond financial penalties, non-compliance can harm your business’s reputation and erode customer trust.
How Does PECR Relate to GDPR?
While PECR focuses specifically on electronic communications, GDPR covers broader data protection principles. Businesses must comply with both regulations in their
email marketing efforts. For instance, obtaining consent for marketing emails must meet both PECR and GDPR standards, ensuring lawful processing of personal data.
Obtain clear and explicit consent before sending marketing emails.
Maintain records of consents received.
Include clear identification and opt-out mechanisms in all marketing emails.
Regularly review and update consent practices to comply with any changes in the law.
Resources for Further Information
For more detailed guidance on PECR and its application to email marketing, businesses can refer to resources provided by the ICO and other authoritative bodies. Staying informed ensures that your marketing practices remain compliant and effective.