To make your emails more customer-centric, consider the following strategies: - Personalization: Use the recipient's name and tailor the content to their preferences and past behaviors. - Segmentation: Divide your email list into smaller groups based on demographics, purchase history, or engagement level. - Value-Driven Content: Offer useful information, tips, or exclusive deals that address the recipient's needs. - Customer Feedback: Regularly ask for and act on customer feedback to ensure your content remains relevant.