What are the Best Practices for Sending Billing Statements via Email?
Following best practices can help ensure your billing statement emails are effective and well-received:
Timeliness: Send statements at a consistent time each month to help customers anticipate and plan for their payments. Personalization: Use personalization techniques to address customers by name and tailor content to their specific transactions. Security: Ensure the email and any linked payment portals are secure to protect customer information. Mobile Optimization: Design emails to be mobile-friendly, as many customers will view them on their smartphones.