What Are the Best Practices for Training a Support Team?
Effective training is essential for a support team to provide excellent customer service:
Comprehensive Onboarding: Provide new hires with a thorough onboarding process, including training on your email marketing platform and customer service techniques. Ongoing Education: Offer regular training sessions to keep your team updated on new features and industry trends. Mentorship Programs: Pair new team members with experienced mentors to provide guidance and support. Performance Feedback: Regularly review and provide feedback on your team's performance to encourage continuous improvement. Role-playing Scenarios: Use role-playing exercises to help your team practice handling various customer scenarios.