What Information Should Be Included in Points Balance Updates?
A well-crafted points balance update should include:
- Current Points Balance: The total number of points the customer has accumulated. - Recent Activity: Highlight recent transactions that affected the points balance. - Expiration Dates: Inform customers about any points that are about to expire. - Redeemable Rewards: Showcase what rewards the customer can redeem with their current points. - Promotions and Offers: Include any ongoing promotions that can help customers earn more points.