evaluate customer support

What Metrics Should You Use to Evaluate Customer Support?

Several metrics can be used to evaluate the effectiveness of customer support in email marketing:
Response Time: How quickly the support team responds to queries.
Resolution Time: The time taken to resolve an issue.
Customer Satisfaction (CSAT): A measure of how satisfied customers are with the support they receive.
Net Promoter Score (NPS): Indicates how likely customers are to recommend the service to others.
Ticket Volume: The number of support requests received over a period.

Frequently asked queries:

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