A well-structured support portal is crucial for several reasons:
User Empowerment: It allows users to find solutions to their problems independently, which can be faster than waiting for customer support. Efficiency: Reduces the workload on customer service teams by providing readily available answers and guides. Consistency: Ensures that all users receive the same information, reducing the risk of miscommunication or errors. Resource Hub: Acts as a centralized location for all documentation, tutorials, and other helpful materials.