Negative feedback should be handled carefully and constructively:
1. Acknowledge the Issue: Thank the subscriber for their feedback and acknowledge the problem they have raised. 2. Apologize if Necessary: Offer a sincere apology if the issue was due to an error on your part. 3. Provide a Solution: Explain the steps you are taking to address the issue and offer a solution or compensation if appropriate. 4. Follow Up: Check back with the subscriber to ensure the issue has been resolved to their satisfaction.