customer satisfaction scores (csat)

How to Address Low CSAT Scores?

If you find that your CSAT scores are lower than desired, here are some steps to take:
Identify Issues: Use the feedback to identify specific areas where you are falling short.
Implement Changes: Make the necessary adjustments to your email campaigns based on the feedback.
Follow Up: Send follow-up emails to inform your subscribers about the changes you have made.
Monitor Progress: Continuously monitor your CSAT scores to see if the changes have had a positive impact.

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