When creating an NPS survey email, clarity and simplicity are key. Your email should include:
Subject Line: Keep it concise and to the point. For example, "We Value Your Feedback" or "Help Us Improve." Introduction: Briefly explain why you are requesting feedback and how it will be used to improve your service. NPS Question: The core question, "How likely are you to recommend us to a friend or colleague?" with a scale from 0 to 10. Follow-Up Question: Optionally, ask an open-ended question for more detailed feedback. Call to Action: Include a clear button or link to the survey. Thank You: Express gratitude for their time and feedback.