Once you have collected responses, it's essential to analyze the data effectively:
Calculate the NPS: Subtract the percentage of detractors (0-6) from the percentage of promoters (9-10). Passives (7-8) are not counted in the score. Identify Trends: Look for patterns in the feedback to identify common pain points or areas of satisfaction. Segment Feedback: Analyze feedback based on customer segments to understand different groups' needs better. Take Action: Use the insights gained to make data-driven decisions that address customer concerns and improve overall satisfaction.