What are the Best Practices for Using Live Chat in Email Marketing?
1. Prompt Response: Ensure your team responds to live chat queries promptly to maintain user interest. 2. Personalization: Use personalized greetings and responses to make the interaction more engaging. 3. Availability: Clearly indicate the availability hours for live chat support within the email. 4. Follow-Up: After the live chat session, follow up with a summary of the conversation and additional resources if needed.