What Are the Challenges of Implementing a Centralized CRM?
While the benefits are substantial, there are challenges to implementing a centralized CRM:
Data Integration: Combining data from different sources can be complex and time-consuming. Cost: Initial setup and ongoing maintenance can be expensive. Training: Employees need to be trained to effectively use the system, which requires time and resources. Data Privacy: Ensuring compliance with data privacy regulations is crucial to avoid legal issues.