What Features Should a Good Support Ticketing System Have?
When choosing a support ticketing system for email marketing, consider the following features:
Automation: Automated ticket creation from emails, prioritization, and assignment. Integration: Seamless integration with your email marketing platform. Reporting and Analytics: Detailed reports and analytics to track performance and improve processes. Customizable Workflows: Ability to customize workflows to fit your support processes. Multi-channel Support: Support for various communication channels such as email, chat, and social media.