Vendor support typically includes several key components:
Technical Support: Assistance with software issues, API integrations, and other technical aspects of the ESP platform. Strategic Guidance: Recommendations on best practices, campaign optimization, and audience segmentation. Training: Webinars, tutorials, and documentation to help you and your team use the platform effectively. Compliance Assistance: Guidance on adhering to regulations such as GDPR, CAN-SPAM, and other email marketing laws. Analytics Support: Help with interpreting data, setting up reports, and using insights to improve future campaigns.