When selecting an ESP, consider the following factors to evaluate the quality of their support:
Availability: Ensure they offer support during your business hours and have multiple channels such as chat, email, and phone. Responsiveness: Quick response times are crucial, especially during critical campaign periods. Expertise: The support team should have in-depth knowledge of the platform and email marketing best practices. Customer Reviews: Look for feedback from other users to gauge the reliability and effectiveness of their support services.