vendor support

How to Evaluate Vendor Support Quality?

When selecting an ESP, consider the following factors to evaluate the quality of their support:
Availability: Ensure they offer support during your business hours and have multiple channels such as chat, email, and phone.
Responsiveness: Quick response times are crucial, especially during critical campaign periods.
Expertise: The support team should have in-depth knowledge of the platform and email marketing best practices.
Customer Reviews: Look for feedback from other users to gauge the reliability and effectiveness of their support services.

Frequently asked queries:

Cities We Serve