Timing is crucial when collecting feedback. Here are some optimal times to request it:
- Post-Purchase: After a customer has made a purchase, send a follow-up email asking for feedback on their experience. - After a Specific Campaign: Once a marketing campaign concludes, seek feedback to evaluate its effectiveness. - Regular Intervals: Periodically ask for feedback to keep up with changing preferences and trends. - Triggered Events: Use automated triggers based on user actions, such as opening an email or clicking a link, to solicit feedback.