How Do You Measure the Effectiveness of a Knowledge Base?
The effectiveness of a knowledge base can be measured using several metrics: - Usage Analytics: Track how often the knowledge base is accessed and which sections are most popular. - User Feedback: Collect feedback from users regarding the usefulness and comprehensiveness of the information. - Performance Metrics: Monitor improvements in email campaign metrics such as open rates, click-through rates, and conversions after implementing the knowledge base. - Training Outcomes: Evaluate the impact on team training and onboarding processes.