How Should You Inform Customers About Shipping Delays?
The key to informing customers about shipping delays is to be prompt, transparent, and empathetic. Send an email as soon as you become aware of the delay. Your email should include the following elements: - A clear subject line that indicates the purpose of the email. - An apology for the inconvenience. - An explanation of the reason for the delay. - Updated shipping information and an estimated delivery time. - A gesture of goodwill, such as a discount on a future purchase.