If you are experiencing inconsistent support quality, there are several steps you can take:
Provide Feedback: Share your experiences with the service provider. Constructive feedback can help them identify and address gaps in their support processes. Escalate Issues: If you are not satisfied with the initial support, escalate your issue to higher management or a dedicated account manager. Utilize Self-Help Resources: Many email marketing platforms offer extensive knowledge bases, tutorials, and community forums. Utilizing these can often resolve issues without needing to contact support. Consider Alternative Providers: If inconsistent support quality persists, it might be worth exploring other email marketing service providers with better support reputations.