negative word of mouth

What Are the Consequences of Ignoring Negative Word of Mouth?

If negative word of mouth is ignored, it can have several adverse effects:
Brand Reputation: Persistent negative feedback can damage a brand's reputation, making it difficult to regain trust.
Customer Loyalty: Dissatisfied customers are less likely to remain loyal, leading to a higher churn rate.
Revenue Loss: A decline in customer loyalty and engagement can result in decreased sales and revenue.

Frequently asked queries:

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