net promoter score (nps) surveys

What Questions Should Be Included in an NPS Survey Email?

The primary question in an NPS survey is the likelihood of recommending the product/service, but additional questions can provide deeper insights:
- What is the primary reason for your score?
- How can we improve your experience?
- What features do you value the most?
Asking these additional questions can help you understand the context behind the scores and identify specific areas for improvement.

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