service outages

What Should You Do During a Service Outage?

When a service outage occurs, follow these steps to manage the situation effectively:
- Stay Informed: Check your ESP’s status page or contact their support team to understand the scope and expected duration of the outage.
- Communicate Internally: Inform your marketing team and other stakeholders about the outage and its potential impact on ongoing campaigns.
- Pause Campaigns: If possible, pause your campaigns to avoid sending emails that may get lost or delayed.
- Use Alternative Channels: Leverage social media, SMS, or other communication channels to keep your audience informed.

Frequently asked queries:

Cities We Serve