What Steps Should Be Taken After Identifying a Site Error?
Upon identifying a site error, prompt action is critical. First, prioritize fixing the error to minimize its impact on users. Inform your customer support team so they can address any inquiries. Consider sending a follow-up email to affected users, acknowledging the error and offering an incentive, such as a discount, to re-engage them. Transparency and quick resolution can help maintain trust and salvage the user relationship.