A tool might have all the features you need, but if it's not user-friendly, it can hinder productivity. Assessing user-friendliness involves considering:
Interface: The interface should be intuitive and easy to navigate. A cluttered or complicated interface can slow down your team's efficiency. Onboarding and Support: Look for tools that offer comprehensive onboarding and have responsive customer support to assist with any issues. Customization: The ability to customize the tool to fit your workflow can significantly enhance user experience.