Measuring service level involves tracking various metrics and KPIs. Some of the key metrics include:
- Bounce Rate: The percentage of emails that were not delivered. - Open Rate: The percentage of recipients who opened your email. - Click-Through Rate (CTR): The percentage of recipients who clicked on a link within your email. - Conversion Rate: The percentage of recipients who completed the desired action, such as making a purchase. - Response Time: The time taken by the service provider to resolve issues or respond to queries.