complaint records

What Constitutes a High Complaint Rate?

A high complaint rate is generally considered to be any rate above 0.1% (1 complaint per 1,000 emails). Rates higher than this can trigger warnings or even lead to an account being suspended by the ESP.

Frequently asked queries:

What are Complaint Records?
Why are Complaint Records Important?
How are Complaints Tracked?
What Constitutes a High Complaint Rate?
How Can Complaint Rates be Reduced?
What Data Should be Recorded in Complaint Records?
How to Analyze Complaint Records?
What Actions Should be Taken Post-Analysis?
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